We are hiring for our office in Piraeus an Import Documentation & Customer Service Representative.

Job Description

• Follow main liners and Feeder Operator’s services & Coastal Schedules- update system accordingly if needed
• Prepare and send all necessary docs for dangerous cargo to Vessel Operator or PCT or Operated VSL- including partners’ dangerous cargo
• Request and check Arrival Plan from Vessel Operator or inform other partners for their cargo if Tarros Operated VSL
• Request manifests from POLs if needed
• Send final discharge list to Vessel Operator or PCT (along with partners’ volume)
• Prepare and send cargo Analysis for both GRPIR and GRSKG port to Ops Dept., Accounting dept. and terminal.
• Preparation of cargo manifest into system (commodities, customers etc.)
• Freight Checking of the manifests via local system, along with offers already filed from Commercial team
• Prepare and check relevant local charges of the shipments
• Prepare and send Pre-Invoice list to Accounting dept
• Dispatch Import Manifest to custom and port authorities (PCT/PPA/THPA)
• ENS/MRN procedures – Customs Declaration
• Customer’s notification for cargo arrival – Arrival notices
• Prepare all necessary docs for special cargo (Reefer, SYKE) and send to PCT
• Check Departure Report and update Vessel’s dates in system
• Inform customers for container tracking, return of empties & demurrages
• Arrange and follow up the procedure of door deliveries, custom clearance for Import cargoes and inform clients of all documents required. Coordinate delivery dates and conditions with clients and truckers
• Contact with Customers for solving upcoming issues regarding their bookings either via e-mail or phone
• Demurrages and customer discount requests to line
• Inform all partners involved (clients/ lines/ POL, POD) for extra costs (storages, overdue, idle, demurrages, undelivered, repair costs, cleaning costs) and solve any discrepancies with customers in coordination with sales, agents, accounting, and equipment control department
• Be aware of Lines procedures, instructions, regulations and follow them precisely
• Monitor cargo routes for smooth delivery and train customers to use self- care tools

General Qualifications

• Minimum 2 years of experience in shipping preferably in a shipping agency
• Education: A graduate, preferably in Business Management or Shipping
• Excellent communication skills (verbal and written) with customer focus
• Follow up
• PC Literacy
• Attention to detail

What we are offering

• Competitive salary
• Private Health Insurance
• Friendly work environment
• Career development opportunities
• Continuing education